Most software spends its life being maintained. We take on that work with a backlog, a service level, and enough context to change the system safely.
Maintenance here includes dependency upgrades, incident follow-through, and the small product improvements that keep a system from rotting.
Outcomes
- A system that stays patchable
- Shorter incident recovery
- A team that is not afraid of the code
Process
How an engagement runs
01
Orient
Read the system, the alerts, and the last six months of changes.
02
Stabilize
Fix the failures that consume the team before adding scope.
03
Improve
Schedule upgrades and small product fixes as ordinary work.